Privacy Policy
Basic Policy
Il cuore Shibuya (operated by cocoro il cuore Co., Ltd., hereinafter referred to as "this site") recognizes the importance of users' personal information and believes that protecting it is a social responsibility. This site complies with Japan's Personal Information Protection Act and other related laws and regulations, and will properly acquire, use, and manage the personal information of customers handled on this site in accordance with this privacy policy.
Scope of application
This privacy policy describes the policy that this website adheres to when handling your personal information or similar information. It applies when you use the services of this website (various information and functions provided on the website).
Types of personal information collected
This website mainly collects the following personal information:
Information provided by customers: Information entered and submitted by customers on our website via forms, etc., such as name, phone number, email address, and reservation details (reservation date and time, number of people, requests, etc.).
Information automatically acquired upon access: Information about your device and access environment (IP address, type of browser and OS used, browsing history through cookies and similar technologies, session information, etc.), including access log information such as page viewing time, access date and time, the page from which you accessed the site, and page transition paths.
Payment-related information: When making a payment on this website, such as purchasing a product or reserving a paid service, we may collect your contact information, such as your name, address, and email address, as well as payment information (such as credit card information), as necessary. This information is collected to arrange the reservation and process the payment.
Purpose of use of personal information
Personal information and non-personal information collected on this website will be used for the following purposes:
To provide and operate our services: To provide and maintain the basic functions of our website, such as managing and confirming reservations, providing services, and responding to inquiries.
For customer support: To provide you with ongoing support and technical support when needed.
For communication and notification: To contact customers by email, telephone, etc. regarding reservation confirmations and changes, service-related information, important notices, campaign information, etc.
To improve and analyze our services: To compile statistical data to help us improve our services and to help us improve our services together with our business partners (including by compiling aggregated data that does not identify individuals).
For legal compliance: To comply with our obligations under applicable laws and regulations.
We will only use your personal information within the scope of the above-mentioned purposes, and will obtain your prior consent if we wish to use it for any other purpose. Furthermore, when you make a transaction such as a reservation or purchase on this website, the information collected in the process, such as your name, address, and email address, will only be used to the extent necessary to achieve the above-mentioned purposes. We may also contact you by email or phone, etc., to confirm the details of your reservation, as necessary.
Where personal information is stored and managed
This Site is operated on the Wix.com platform. Wix.com provides the online platform that powers our Site, and the data you provide is stored in Wix.com's data storage, databases and general Wix.com applications. This data is stored on secure servers behind firewalls and is kept strictly confidential.
Please note that the online payment functionality offered on this Site (if applicable) is provided by Wix.com. All direct payment gateways (e.g., credit card payments) offered by Wix.com comply with the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council. PCI-DSS is a security standard established by international card brands such as Visa, MasterCard, American Express, and Discover, and ensures the secure handling of credit card information by this Site and its related service providers.
Safety management measures for personal information
This website takes appropriate safety management measures to ensure the accuracy and safety of collected personal information. We implement necessary and appropriate measures to prevent unauthorized access to, loss, falsification, leakage, etc. of personal information, and manage personal information safely. In addition, this website uses SSL (Secure Sockets Layer) encryption technology to prevent important information sent by customers from being intercepted or tampered with by third parties.
Provision of personal information to third parties
This site will not provide your personal information to third parties except for the following legitimate reasons:
When the individual has given their consent
When disclosure or provision is required by law
When it is particularly necessary to protect human life, body, or property.
When it is particularly necessary to improve public health or promote the healthy development of children
When cooperation is required for a national or local government agency or a person commissioned by them to carry out legally required duties (e.g., when requested by a court or police)
In addition, this site may entrust the handling of personal information to third parties such as subcontractors to the extent necessary to achieve the purpose of use. In such cases, we will enter into appropriate contracts with the subcontractors and supervise them to ensure that your personal information is managed safely.
Requests for disclosure, correction, deletion, etc. from users
If you would like to disclose, correct, add, suspend use, or delete your personal information held by this website, please contact us at the "Contact Information" below. After confirming that your request is from the individual in question, we will respond appropriately and promptly.
Use of Cookies
This website may use cookies to improve user convenience and analyze traffic. Cookies are a mechanism that stores a user's web browsing history on the user's computer or other device. This may allow the user to be provided with more appropriate displays and settings when they visit the same website again.
You can disable cookies in your browser settings. By disabling cookies, you can refuse information collection by this site, but please note that in this case, some of the services and functions of this site may not function properly.
Use of access analysis tools
This website uses "Google Analytics," an access analysis tool provided by Google, to analyze site usage and help improve our services. Google Analytics uses cookies to collect anonymous traffic data (access statistics). The collected data does not include any personally identifiable information, and does not directly violate your privacy.
Please note that data collection and use by Google Analytics is managed by Google's privacy policy. If you do not want information collected by Google Analytics, you can refuse it by disabling cookies in your browser (for more information, please see the opt-out method provided by Google here).
Use of external services
In addition to the Google Analytics mentioned above, this website may use external services such as apps and widgets provided by Wix. These third-party services may collect and use your information in accordance with the privacy policies and terms of use established by each provider. Please also refer to the privacy policies of each service for information on how data is handled by these external services, which are outside the scope of our website's control.
Additionally, pages on our website may contain embedded content, such as videos, maps, and social media feeds. When you view embedded content, the same data may be collected as if you were visiting the website directly. For example, if you are logged in to the external website that embeds the content, that website may track your browsing. Please also refer to the privacy policy of the relevant external website for information regarding data collection via such embedded content.
Changes to our Privacy Policy
This website may review the contents of this privacy policy as necessary and change it without notice. The changed privacy policy will take effect from the time it is posted on this website. If there are any significant changes to this policy, we will notify users in an appropriate manner about the content of the information collected and how it will be used.
Contact Information
If you have any questions about our privacy policy or inquiries regarding the handling of your personal information, please contact us at the address below.
Operating company: Cocoro il cuore Co., Ltd.
Address: 16-4 Kamiyamacho, Shibuya-ku, Tokyo 150-0047
How to contact us: Please use the contact form on our website or write to us at the address above.